Why is my product currently not available?
The general supply problems in these special times do not stop at us. We are working tirelessly to ensure that your product will soon be available again.
In order to relieve our employees in customer service and logistics as best as possible, we have decided to discontinue the following items in particular until further notice:
- all sizes larger than 75 x 105 cm, except table tops
- running meter cuttings
- various fragile and bulky products
We thank you for your understanding.
Can I still order products to the store for pickup?
Yes, store pickup is possible for certain assortments. Please note: From an order value of 39€ the store pickup is free of charge for you. If you stay below this value, we charge you a handling fee of 2,95€. The pickup takes place Monday to Friday from 10-18 clock. Yes, store pickup is possible for certain assortments. Please note that the minimum order value of 39 € also applies for store pickup. The pickup itself is free of charge for you and takes place Monday to Friday from 10-18 clock.
What about your delivery times?
We are very happy about the large number of orders and would like to thank you. This sometimes leads to longer processing times, because our colleagues in logistics are very busy. Current delivery times can be found on every product page in the online shop.
You are already looking forward to your delivery and want to know when your parcel will arrive?
You will always receive a shipping confirmation from us as soon as your goods leave our warehouse. Please be patient.
What Covid-19 measures are taken at your shipping service providers?
Our standard delivery service GLS no longer requires a signature when your parcel is handed over - it is therefore done as contactlessly as possible. Our courier Flexpress can continue to carry your parcel to your front door, with as little contact as possible.