| Sometimes everything comes together. Due to Corona and our warehouse move we unfortunately have to increase our delivery times to 1-2 weeks. You can still reach our customer service by e-mail. We are very sorry. We are working on it and will be there for you again as soon as possible. |
Will the opening hours remain the same?
Yes. We're here for you Monday through Friday from 9:00 a.m. to 8:00 p.m. and Saturday from 10:00 a.m. to 6:00 p.m.
Do I have to wear a mask?
Yes. Since April 29, 2020, it is even mandatory. Please wear a mask and protect your fellow people.
Is there anything else I need to consider?
Please keep to the given minimum distance of 1.5 meters to your fellow people. Please also observe the cough or sneeze label and pay without cash if possible.
Will the entire store be open or just a reduced area?
Now it's official: Our entire shop area will be accessible to you for an unlimited time. Please keep to the minimum distance, the obligation to wear a mask and the cough or sneeze label.
What security measures do you take in the store?
All customers must use either a basket or a cart. This way we control the number of customers who are allowed in the shop at the same time. So please bring a little patience with you. There will be a spitting protection at the cash desks, the floor will be marked with distance markings.
Can I order products back into the store for pickup now?
Yes!
Why is my product currently not available?
Like many other online shops and retail companies, the general delivery difficulties in these special times do not stop at us. And because sometimes everything happens all at once: We are also moving our warehouse. We work tirelessly to ensure that your product is available again soon.
Can I still contact customer service?
Yes! please be patient anyway, because we are currently receiving many inquiries. Please feel free to contact us: [email protected].
What about your delivery times?
We are very happy about the large number of orders and would like to thank you. This sometimes leads to longer processing times, because our colleagues in logistics are very busy. Current delivery times can be found on every product page in the online shop.
You are already looking forward to your delivery and want to know when your parcel will arrive?
You will always receive a shipping confirmation from us as soon as your goods leave our warehouse. Please be patient.
What Covid-19 measures are taken at your shipping service providers?
Our standard delivery service GLS no longer requires a signature when your parcel is handed over - it is therefore done as contactlessly as possible. Our courier Flexpress can continue to carry your parcel to your front door, with as little contact as possible.
But we also have really good news. Click.
Every order from 30 € within Germany in standard shipping is free of shipping costs for you.
What's to say?
On 1 July, VAT will be reduced for six months. You may be wondering where the price cut is. Our answer: We will not lower our sales prices for this period. This does not seem to be good news for you at first. We would like to briefly explain to you why we have made this decision, because it was not an easy one: Our experience after 30 years of trading: "Lost sales will not come back". This is true for the seven-week closure of our store due to corona, but there are also fewer customers since the reopening. At the same time, however, our costs remain largely constant. We are therefore currently in a real economic slump. In order to continue to survive, we need external help on the one hand and a plan to reduce our deficit on the other, and we have taken many measures to achieve this. For example, we have reduced costs. We have a smaller staffing level. We have bought less goods. We have also discussed price increases again and again. With the reduction in VAT we are now indirectly doing just that: we are keeping our gross prices stable, but we have to pay less tax on them. The bottom line is that we see the reduction in VAT as a piece in the mosaic of numerous rescue measures. And so, in the end, we hope that the good news is that Modulor will continue to exist and we will continue to be there for you!
