+49 (0)30 690 360CO₂-neutral standard shipping free of charge from ab 79€ (DE)Free 30-day return via standard shipping (DE)
Just in Case: our 30 Days Return Policy

Return

We always want to provide you with the best products for your ideas. You would like to give something back? No problem. Within Germany, the return of standard shipping is free of charge for you.

Right of Withdrawal

You can cancel your order or parts thereof within 14 days after receipt of the goods. This right of withdrawal remains unaffected by the extended right of return of 30 days. Learn more about the right of withdrawal.

Return policy

The right of return applies in principle to all customers. For complete, undamaged and originally packaged goods, we grant an extended, voluntary return policy of 30 days. Within Germany, the return shipment is free of charge for you in standard shipping.

Exceptions include resellers and customers with special conditions. For details see our “Terms and Conditions

Exceptions to the right of return

The following goods cannot be returned: Custom cut articles, goods cut from rolls as well as articles that were specifically customized for you, newspapers, magazines and gift cards/vouchers. Good to know: The quickly available variants in our configurators are not blanks, but returnable standard formats.

How the return works

1. Returnable items

You want to return some or all items of your order? In order for the return to go smoothly, please note that some items are excluded from the right of return. You cannot return the following items:

  • Sections of roll goods
  • Cuts and other goods made especially for you
  • Goods that we do not carry in our assortment, but that you have ordered at your request
  • Used goods
  • Newspapers, magazines and journals
  • Modulor online vouchers

2. Return items

Before you start your return and pack the eligible items for return, please contact our customer service team via email at [email protected]. Our customer service team will provide you with important return and packing information. He will also tell you how to get the package label for free return.

Please include the following information in your email to our customer service:

  • First and last name
  • E-mail address
  • Address
  • Order number
  • Description of all items you want to return

3. Reimbursement of the total purchase price

We will refund the purchase price of the returned item within 14 days to the payment method account you selected when ordering.

FAQ

Our wish is to always deliver the product best suited to your ideas. This notwithstanding, you still want to return an item? No problem: You can revoke your order or part of an order within 14 days after receipt of the goods. It goes without saying that this will involve no complications. We are aware that 14 days can go by in a hurry; and therefore are willing to extend that period to 30 days in cases where the goods are complete, still in their original package and have remained undamaged.

Within Germany the return is free of charge within standard shipping. For all other returns the customer bears the costs. 

If you notice the damage directly upon receiving your parcel you should only accept it “with reservations”. If parts of the contents are also damaged you should contact us immediately at +49 (0) 30 690 360 or via email to [email protected] We will then gladly find an easy and satisfactory solution for the problem.

The right of return applies to all customers. This excludes retailers and suppliers.

The following goods are excluded from the right of return: cuttings, segments of rolled goods, and otherwise customized products as well as gift cards/vouchers.