Order & Shipping
We ship your order in standard and express shipping throughout Germany with our logistics partner DPD. In Berlin and the surrounding area you can also receive your delivery by courier. Particularly large or heavy items are marked in the store as shipping items. These will be delivered to you by truck. Upon request, we will also gladly provide your order for you in the store Berlin for on-site pickup.
CO2 neutral shipping
Our partner for CO2-neutral standard and express shipping is DPD. Since 2012, DPD has been measuring the exact carbon footprint per parcel using externally certified methods. By 2025, DPD will reduce emissions by up to 30%. The remaining emissions will be offset by clean energy projects around the world.
Shipping within Germany
Standard shipping
| Order value | Shipping costs* |
| From 79,00 € (gross) | free of shipping costs |
| Under 79,00 € (gross) | 5,95 € |
Delivery takes place from Monday to Saturday.
Express surcharge
If you order before 12 o'clock and your order does not contain more than 10 items, we will process it on the same day. The express surcharge for this is for deliveries
- to the next working day before 12 o'clock: 19,00 € **
- to Saturday before 12 o'clock: 29,00 € **
Forwarding shipping
Shipping items are marked as such 
in the webshop.
Delivery takes place from Monday to Friday.
Shipping costs* for forwarding articles:
- 69,00 € up to a value of goods of 499,99 €
- 89,00 € up to a value of goods of 999,99 €
- 119,00 € up to a value of goods of 1999,99 €
- 169,00 € from goods value of 2000,00 €
Delivery of shipping items
The forwarder of your goods will contact you by email or SMS so that you can choose a delivery window that fits well. If you do not respond to the email/SMS within 24 hours, our carrier will contact you by phone to arrange a delivery date with you.
Your order will be delivered to the curb. We use packing materials and pallets to ensure that the goods are delivered intact. These materials remain with you and cannot be returned by our carriers.
Note: Cut-to-size items are free in width and length and can become forwarding items if at least one of the following criteria is met:
- Length x width > 1200 mm x 800 mm
- Länge + 2x Breite + 2x Höhe >= 3000 mm
Cut-to-size items are marked with a circular saw symbol in the webshop. You can also have blanks made in our configurators.
* Prices valid for mainland Germany. For standard shipping to island areas and the like with the following postal codes, additional shipping costs of €16.90 apply: 18565, 25845, 25849, 25859, 25863, 25869, 25938, 25946, 25980, 25992, 25996, 25999, 26465, 26474, 26486, 26548, 26571, 26579, 26757, 27498, 27499, 83209, 83256. Shipping to these areas is always on a quotation basis. In this case, we will inform you of the applicable shipping costs in a separate e-mail after requesting a quote.
** Valid only for deliveries to the German mainland.
Shipping within Berlin
Standard shipping
| Order value | Shipping costs |
| From 79,00 € (gross) | free of shipping costs |
| Under 79,00 € (gross) | 5,95 € |
Shipping takes place from Monday to Friday.
Pick up order yourself
You can also pick up your order directly from us. Use our store pickup service. You can find out more under store pickup.
Courier
For deliveries within Berlin we offer you our fast and uncomplicated courier service. For goods that can be delivered immediately, you have the option during the ordering process to choose a desired date for the delivery of your order - often even on the same day as the order.
Delivery takes place from Monday to Friday.
For courier deliveries within Berlin we charge the following shipping costs:
- 69,00 € up to a value of goods of 499,99 €
- 89,00 € up to a value of goods of 999,99 €
- 119,00 € up to a value of goods of 1999,99 €
- 169,00 € from goods value of 2000,00 €
Our courier will of course deliver your goods to your door. In the case of very large deliveries, it may happen that he needs your help to carry the goods upstairs. We thank you in advance for your support.
For an intact delivery of large or heavy goods, we use appropriate packaging materials. These materials remain with you and cannot be taken back by our courier service provider.
Shipping within the EU
Standard shipping
For standard deliveries within the European Union, we charge the VAT of the destination country, unless a valid VAT ID is specified in the order.
The exact shipping costs (incl. packaging) per package for standard deliveries in EU countries can be found in the following table. Deliveries to Switzerland, Norway and Liechtenstein will be charged at net prices.
| Land | Kosten | Land | Kosten |
| Belgien | 18,90 € | Niederlande | 18,90 € |
| Bulgarien | 27,90 € | Norwegen*** | 45,90 € |
| Dänemark | 18,90 € | Österreich | 18,90 € |
| Estland | 27,90 € | Polen | 22,90 € |
| Finnland | 28,90 € | Portugal | 27,90 € |
| Frankreich | 18,90 € | Rumänien | 27,90 € |
| Griechenland | 47,90 € | Schweden | 27,90 € |
| Irland | 47,90 € | Schweiz*** | 36,90 € |
| Italien | 22,90 € | Slowakei | 27,90 € |
| Kroatien | 28,90 € | Slowenien | 27,90 € |
| Lettland | 27,90 € | Spanien | 27,90 € |
| Liechtenstein*** | 19,90 € | Tschechien | 27,90 € |
| Litauen | 27,90 € | Ungarn | 28,90 € |
| Luxemburg | 18,90 € | Vereinigtes Königreich | 36,90 € |
| Malta | 45,90 € | Zypern | 45,90 € |
Note: For shipping to islands, overseas territories, customs committee areas or autonomous regions, an additional flat rate of €34.00 will apply. Freight forwarding to these areas is always on a quotation basis ([email protected]). In this case, we will inform you of the freight forwarding costs incurred in a separate e-mail after requesting a quotation.
*** Net incl. packaging. In case of import of goods, costs for customs duties and import sales tax may arise. There will be a separate request for payment from your local transport service provider.
Freight forwarding
Forwarding agency articles are marked as such in the web store with an XXL transporter symbol. For orders shipped by freight forwarding we charge the following shipping costs (gross):
- 139,00 € up to a value of goods of 1000 €
- 189,00 € up to a value of goods of 2000 €
- 249,00 € for baskets of goods over 2000 €
The delivery of your order will be made to the curb. For an intact delivery of the goods we use packaging material and pallets. These materials remain with you and cannot be taken back by our forwarders.
Note: Cut-to-size items are free in width and length and can become forwarding items if at least one of the following criteria is met:
- Length x width > 2000mm x 800mm
- length + 2x height + 2x width >= 3000mm
Cut-to-size items are marked with a circular saw symbol in the web store.
Notice:
In addition to the delivery costs, there may be costs for customs duties and the import sales tax of the respective country. In these cases you will receive a separate payment request from your local transport service provider in the amount of the applicable import sales tax when the goods are imported.
Store pickup
Store pickup
| Order value costs | Costs |
| From 79,00 € (gross) | Free of charge |
| Under 79,00 € (gross) | 2,95 € |
In the order process you can choose if you want to pick up your order. You can find out exactly when your goods will be ready for collection in the checkout. Because only a certain number of pickup slots are available per day, it may take a few days until you can pick up your goods. Please wait for the email with the exact time before you go. After that you have 7 days to pick up your ordered items (Mon - Sat, 10 am - 4 pm).
In case of higher order volume, delays may occur. Please understand that in such cases the pick-up date will be postponed. Appointments are made on a first come, first served basis.
FAQ Order
We will be happy to answer your questions by e-mail. Please write us via our contact form.
You can reach us at [email protected] from Monday to Friday between 9am and 4pm.
We will be glad to take your order via email: [email protected]
If you have forgotten your login password, click on "Forgot password" when logging in. A link will be sent to you automatically, where you can set up a new password.
The availability of a product can be seen in the information given at each article in the shop. You can also sign up to our email notification service accessible directly from the product page.
FAQ Delivery & Shipping costs
Orders amounting to 79€ or more are free of transportation charges within Germany.
You can find information about the delivery times for each item on its product page. In principle, shipping takes place from Monday to Saturday.
Standard shipping includes shipping products that do not exceed certain dimensions. This is a parcel shipment.
If certain dimensions are exceeded, the corresponding products will be delivered to you by freight forwarding and thus usually on a pallet.
The costs and the way of anlization of standard and forwarding articles differ. Depending on the country of delivery, we have listed them in the shipping section.
We offer courier deliveries in Berlin. During the order process you have the possibility to choose a desired date for your delivery. If you cannot decide on a delivery date at this point, our courier will contact you to arrange a delivery date with you.
Our courier will deliver your goods to your door. In case of very large deliveries, it may happen that he needs your help to carry the goods upstairs. We thank you in advance for your support! We use packing materials to ensure that large or heavy goods are delivered intact. These materials remain with you and cannot be returned by our courier service provider.
As soon as your order leaves our shipping department you will receive an E-mail. Our logistics partners will send you a separate email that contains your tracking number. Our forwarding company will call you to arrange a time frame for the delivery.
We ship your order with our logistics partners DPD or FedEx and in Berlin also by courier. Particularly large or heavy items are marked in the store as shipping items and will be delivered to you by truck. If you wish, we can also deliver your order to the Berlin store for on-site pickup.
If you have ordered by prepayment or on Modulor invoice, you can change your delivery address after the order. Please contact our customer service. If you have paid by Paypal or Klarna, a change of the delivery address after your order is unfortunately no longer possible.
