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Order & Shipping costs
We ship your order worldwide with our logistics partner DPD and FedEx. In Berlin and the surrounding area you can also receive your delivery by courier. Particularly large or heavy items are marked in the store as shipping items. These will be delivered to you by truck. Upon request, we will also be happy to provide your order for you in the store Berlin for on-site pickup.
FAQ Order
We will be happy to answer your questions by e-mail. Please write us via our contact form.
You can reach us at [email protected] from Monday to Friday between 9am and 4pm.
We will be glad to take your order via email: [email protected]
If you have forgotten your login password, click on "Forgot password" when logging in. A link will be sent to you automatically, where you can set up a new password.
The availability of a product can be seen in the information given at each article in the shop. You can also sign up to our email notification service accessible directly from the product page.
FAQ Delivery & Shipping costs
Orders amounting to 79€ or more are free of transportation charges within Germany.
You can find information about the delivery times for each item on its product page. In principle, shipping takes place from Monday to Saturday.
We offer courier deliveries in Berlin. During the order process you have the possibility to choose a desired date for your delivery. If you cannot decide on a delivery date at this point, our courier will contact you to arrange a delivery date with you.
Our courier will deliver your goods to your door. In case of very large deliveries, it may happen that he needs your help to carry the goods upstairs. We thank you in advance for your support! We use packing materials to ensure that large or heavy goods are delivered intact. These materials remain with you and cannot be returned by our courier service provider.
As soon as your order leaves our shipping department you will receive an E-mail. Our logistics partners will send you a separate email that contains your tracking number. Our forwarding company will call you to arrange a time frame for the delivery.
We ship your order with our logistics partners DPD or FedEx in standard shipping and in Berlin also by courier. Particularly large or heavy items are marked in the store as shipping items and will be delivered to you by truck. If you wish, we can also deliver your order to the Berlin store for on-site pickup.
If you have ordered by prepayment or on Modulor invoice, you can change your delivery address after the order. Please contact our customer service. If you have paid by Paypal or Klarna, a change of the delivery address after your order is unfortunately no longer possible.
