I have questions about a product. Who can answer these questions?
We will be glad to answer your questions by telephone or email. Please call us at + 49 (0) 30 690 360 or drop us a line at [email protected]
How can I reach the Modulor Customer Service Team?
You can reach us at +49 (0) 30 690 360 from Monday to Friday between 9am and 6pm.
How can I place my order, apart from the Online-Shop?
We will be glad to take your order via email or fax.We will be glad to take your order via email or fax.
mail: [email protected]
fax: +49 30 690 36 445
I forgot my password. What can I do?
You can reset your password by following the link below.
How can I find out if an article is available?
The availability of a product can be seen in the information given at each article in the shop. You can also sign up to our email notification service accessible directly from the product page.
What are your shipping rates?
Orders amounting to 80€ or more are free of transportation charges within Germany.
How long does delivery take?
Information about delivery times is easily found on every article´s product page.
How do I find out my tracking number or the status of my order?
As soon as your order leaves our shipping department you will receive an E-mail. Our logistics partners will send you a separate email that contains your tracking number.
Our forwarding company will call you to arrange a time frame for the delivery.
Which payment methods does Modulor offer?
Secure payment made easy: Select one of the following options during checkout and pay with the method of your choice:
Invoice
PayPal
Credit card
Direct debit
Prepayment
My preferred payment method is not available. Why?
If your preferred payment method is not available, one or more of the following might apply:
1. As is customary in online shops, with purchases on account we will verify your information using an independent credit rating service. The result of this verification may have an influence on the payment methods available to you. We ask for your understanding for this security measure.
2. Your shopping cart may exceed the maximum value for your preferred payment method.
3. Prepayment is only available for standard and freight forwarding delivery.
Please note that we can not give you detailed information respective the refusal.
How does PayPal Express work?
After you have added your items to the shopping cart and proceeded to checkout, you have the option of paying via PayPal Express. Click on the PayPal Express button to go to the PayPal payment page. Once you have logged in to your PayPal account, the payment process will continue as normal with the selection of your address. Upon completion, you will be directed back to the Modulor page to finalize your order.
How does buying on account work with PayPal?
1. When buying on account with PayPal, you will be redirected to the PayPal website upon selecting “Buy on account”.
2. There you need to indicate your birth date.
3. As soon as you confirm the transaction you will be redirected back to our online shop where you will be informed of the successful receipt of your order.
4. The amount due should then be transferred to the PayPal account that we communicated to you in the invoice.
There is no charge for this service.
Advice: PayPal does not offer any discount.
Do I need a PayPal account to buy on account with PayPal?
No, your own PayPal account is not a requirement.
I have a question regarding my purchase using “buy on account” with PayPal. To whom should I direct my question?
Even when buying on account with PayPal, Modulor is still the responsible party for answering general questions about products, delivery times, returns and the right of return.
Questions regarding outstanding charges or credits can be addressed directly to PayPal customer service, either by telephone at +49 800 723 4730 or by email at [email protected]
Buying on account with PayPal: What should I do if I mistakenly sent my payment to a Modulor account?
If you mistakenly sent your payment to one of our bank accounts after buying on account with PayPal, the payment will immediately be transferred back to you.
We request you to immediately send the payment on to the correct PayPal account that was communicated to you in your invoice.
Please understand that Modulor can not give further informations about the payment via PayPal. If need be, please contact PayPal customer service at +49 800 723 4730 so as to stop any dunning process that might have been initiated.
Bulk order: What quantity qualifies for a discount price?
In general we cannot name a specific amount. Our item and package prices are calculated on a single item basis. Please contact us if you are interested in larger amounts and we will certainly accommodate you.
I have received a voucher or promotional code. How can I redeem it?
Vouchers and promotional codes can be easily redeemed at the Order Review page at the end of the ordering process. Enter your voucher code and click “Redeem” to activate your voucher. The value of a voucher is always given as a gross figure.
I am a commercial customer. Will my order be exempted from VAT?
Foreign customers within the EU are not charged VAT if they provide a valid VAT registration number for the shipping address during checkout. Please note that orders to German locations always include VAT regardless of the invoice country. Orders for addresses outside of the EU never include VAT. You can always edit your VAT registration number in your account.
How much time do I have to return my order?
Our wish is to always deliver the product best suited to your ideas. This notwithstanding, you still want to return an item? No problem: You can revoke your order or part of an order within 14 days after receipt of the goods. It goes without saying that this will involve no complications. We are aware that 14 days can go by in a hurry; and therefore are willing to extend that period to 30 days in cases where the goods are complete, still in their original package and have remained undamaged.
How do I make a return?
Our goal is to always provide products that best match your needs. Still need to return an item you ordered? No sweat: We offer you a 30 days return policy on all unused articles.
Does Modulor pay the costs of the return?
Within Germany the return is free of charge within standard shipping. For all other returns the customer bears the costs.
My parcel was damaged when delivered. What should I do?
If you notice the damage directly upon receiving your parcel you should only accept it “with reservations”. If parts of the contents are also damaged you should contact us immediately at +49 (0) 30 690 360 or via email to [email protected] We will then gladly find an easy and satisfactory solution for the problem.
To whom does the right of return apply?
The right of return applies to all customers. This excludes retailers and suppliers.
What kind of goods is excluded from return?
The following goods are excluded from the right of return: cuttings, segments of rolled goods, and otherwise customized products.
| Order value | Shipping costs* |
| 80,00 € (gross) or more | Free shipping |
| Below 80,00 € (gross) | 6,90 € |
| Below 30,00 € (gross) | 6,90 € + 3,00 € extra charge |
At Modulor, you can also purchase almost all products individually. Because this involves an additional logistical effort, we charge an additional surcharge of 3,00 € for standard shipping for orders under 30,00 €.
We will process your order on the same day if you complete your order before 12pm and if your item list does not exceed 10 articles.
The express surcharge for such orders is:
Forwarding agency articles can be recognized because they are marked with this symbol 
in the web shop.
| Order value | Shipping costs* |
| 500,00 € (gross) or more | Free shipping |
| Below 499,99 € (gross) | 29 € or 49 € |
We can deliver certain sizes and quantities of forwarding agency items to you for a flat freight rate of 29 € (gross). For all other shipping items, shipping costs of € 49 apply for a total order value up to and including € 499,99.
The courier will contact you by telephone to arrange an agreed upon delivery date.
Your order will be delivered curbside. So that the goods stay intact during delivery, we use packaging materials and pallets. These materials remain with you, and cannot be taken back by our carriers.
Please note: Custom cut articles can be any width and length you choose but may become forwarding agency articles if at least one of the following criteria is met:
Custom cut articles are marked with a circular saw symbol.
* Prices valid for the German mainland. Shipping to islands and the like with the following postal codes requires a surcharge of 13.95 €: 18565, 25845, 25849, 25859, 25863, 25869, 25938, 25946, 25980, 25992, 25996, 25999, 26465, 26474, 26486, 26548, 26571, 26579, 26757, 27498, 27499, 83209, 83256. Orders to be shipped per forwarding agency to such addresses are always handled on the basis of a quoted price. If applicable, we will inform you in a separate email of the forwarding costs quoted to us by the forwarding agency.
** This only applies to orders that are shipped to addresses situated on the German mainland. For express delivery to special delivery areas (e.g. islands) please call: +49 30 690360.
Invoice
Pay for your order upon receiving your goods and the invoice. The invoice is always included with your order. The purchase price is payable within 14 days of invoice for private customers and for commercial customers within 30 days of invoice.
In some cases payment option invoice is offered as PayPal service. PayPal allows you to immediately pay the invoice amount for your order. Whether you are a private customer or commercial customer, you will then have 30 days to pay that amount back to PayPal. For this service, you do not incur any costs and you do not need a PayPal account to purchase via PayPal.
1. When buying on account with PayPal, you will be redirected to the PayPal website upon selecting “Buy on account”.
2. As soon as you confirm the transaction you will be redirected back to our online shop where you will be informed of the successful receipt of your order.
3. The amount due should then be transferred to the PayPal account that we communicated to you in the order confirmation.
Even if you purchase with direct payment via PayPal, Modulor will remain your contact for general questions regarding goods, delivery times, returns, and refunds.
For questions about open items, you can directly contact PayPal Customer Service, by phone at +49 800 723 4730 or email, [email protected].
PayPal
Secure and easy payment via PayPal. You will be directed to the PayPal website at the end of the checkout to complete your order.
Credit card
Credit card payments are fast, easy and secure. We accept VISA, MasterCard and American Express. Credit Card Payment is a PayPal service. We do not store any credit card data on our servers. To complete your payment you will be directed to the PayPal website at the end of the checkout to enter your credit card details. No PayPal account required.
Direct debit
We offer convenient payment via direct debit as a PayPal service. To enter your bank account details you will be directed to the PayPal website at the end of the checkout. No PayPal account required.
Prepayment
If you would like to pay in advance you will receive an email after your order has been completed with our bank account information. Your order will be immediately shipped upon receipt of payment. Please note that, depending on the bank, it can take from 2 to 4 workddays until payment is received.
The right of return invariably applies to every customer. Exceptions include resellers and customers with special conditions. For details see our “Terms and Conditions”
The following goods cannot be returned: Custom cut articles, goods cut from rolls as well as articles that were specifically customized for you, newspapers, magazines and purchase vouchers
The 30-day return provision does not impact the statutory right of return. Information about the right of return
Download the return form and print it. Enter the details of your return items in the fields provided and confirm everything with your signature.
Pack all articles to be returned and enclose the filled-out Return Form. Get the package sticker for your free return from our customer service team by email: [email protected]. Please provide our customer service with your name, e-mail address, address and order number when submitting your request.
For all other types of returns, the customer pays for the costs.
We will refund the purchase price of the returned item within 14 days to the payment method account you selected when ordering.
Unless otherwise noted, all measurements are given in millimeters (mm). Measurements and tolerances are subject to ± 3% variances. The measurements for the following products are given accordingly:
|
sheets and films |
th x w x l |
|
round tubes |
outer Ø x Wth or outer Ø x inner Ø |
|
rectangular tube |
h x w x Wth |
|
rectangular rods |
h x w |
|
Profile strips |
h x w x Wth |
Besides the standard the following special abbreviations are used in the Modulor webshop:
| w |
width |
|
h |
height |
|
l |
length |
|
run. m |
running meter |
|
mw |
mesh width |
|
Ø |
diameter |
|
Ro. |
roll |
|
th |
thickness |
|
Tc |
textural configuration |
|
s |
spacing |
|
Wth |
wall thickness |
|
SG |
short grain |
|
LG |
long grain |