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      In our support section you will find information about ordering and payment options, shipping and returns.

      In an overview we explain the measures and abbreviations used in our shop. If you are looking for detailed information on different materials, please delve into our material library.

      Answers & Questions






      We will ship your order worldwide with our logistics partner GLS as a standard delivery or, alternatively, with FedEx in the case of express deliveries. Currier services are also available for Berlin and surrounding areas. Particularly large or heavy articles will be designated as freight forwarding articles and delivered by lorry. Upon request we will also gladly make your order available for on-site collection at our Berlin store.

      Shipping within Germany
      Shipping within Berlin
      Shipping within EU
      Collection from Store

      Our partner for CO2 neutral standard and express shipping in Germany is GLS. Since 2019, the GLS Climate Protect program ensures the reduction, avoidance and compensation of CO2 emissions and thus guarantees CO2-neutral parcel shipping. 

      Shipping takes place from Monday to Friday.

      CO2 neutral Standard Delivery

      Order value Shipping costs*
      79,00 € (gross) or more Free shipping
      Below 79,00 € (gross) 5,95 €


      Express Surcharge

      We will process your order on the same day if you complete your order before 12pm and if your item list does not exceed 10 articles.

      The express surcharge for such orders is:

      • next workday delivery before 12:00 p.m. : 19,00 € **
      • next day delivery on a Saturday before 12:00 p.m. : 29,00 € **

      Forwarding Agency Articles

      Forwarding agency articles can be recognized because they are marked with this symbol    in the web shop.

      Shipping takes place from Monday to Friday.

      Shipping costs* for shipping items: 49,95 €


      Delivery of forwarding agency articles

      The carrier of your goods will contact you by email or SMS so that you choose a delivery window that fits well. If you do not respond to the email/SMS within 24 hours, our carrier will contact you by phone to arrange a delivery date with you.

      Your order will be delivered curbside. So that the goods stay intact during delivery, we use packaging materials and pallets. These materials remain with you, and cannot be taken back by our carriers.

      Please note: Custom cut articles can be any width and length you choose but may become forwarding agency articles if at least one of the following criteria is met:

      1. Length x width > 1,200mm x 800mm
      2. Length + 2x height + 2x width >= 3,000 mm

      Custom cut articles are marked with a circular saw symbol. In addition, you can have cuttings made in our configurators.


      * Prices valid for the German mainland. Shipping to islands and the like with the following postal codes requires a surcharge of 13.95 €: 18565, 25845, 25849, 25859, 25863, 25869, 25938, 25946, 25980, 25992, 25996, 25999, 26465, 26474, 26486, 26548, 26571, 26579, 26757, 27498, 27499, 83209, 83256. Orders to be shipped per forwarding agency to such addresses are always handled on the basis of a quoted price. If applicable, we will inform you in a separate email of the forwarding costs quoted to us by the forwarding agency.

      ** This only applies to orders that are shipped to addresses situated on the German mainland. For express delivery to special delivery areas (e.g. islands) please call: +49 30 690360.


      Payment methods

      Secure payment made easy. Select one of the following options during checkout and pay with the method of your choice:


      Just in Case:
      Our 30 Days Return Policy

      Free within standard shipping (DEU)

      Our wish is to always deliver the product best suited to your ideas. This notwithstanding, you still want to return an item? No problem: You can revoke your order or part of an order within 14 days after receipt of the goods. It goes without saying that this will involve no complications.

      We are aware that 14 days can go by in a hurry; and therefore are willing to extend that period to 30 days in cases where the goods are complete, still in their original package and have remained undamaged. Within Germany, returns using standard shipping are free for you.

      Return policy

      The right of return invariably applies to every customer. Exceptions include resellers and customers with special conditions. For details see our “Terms and Conditions”


      The following goods cannot be returned: Custom cut articles, goods cut from rolls as well as articles that were specifically customized for you, newspapers, magazines and gift cards/vouchers. Good to know: The quickly available variants in our configurators are not blanks, but returnable standard formats.

      Right of Withdrawal

      The 30-day return provision does not impact the statutory right of return. Information about the right of return

      How to make a return:

      1. Fill in our online form

      Download the return form and print it. Enter the details of your return items in the fields provided and confirm everything with your signature.

      2. Send back the article

      Pack all articles to be returned and enclose the filled-out Return Form. Get the package sticker for your free return from our customer service team by email: [email protected]. Please provide our customer service with your name, e-mail address, address and order number when submitting your request.
      For all other types of returns, the customer pays for the costs.

      3. Reimbursement of the total purchase price

      We will refund the purchase price of the returned item within 14 days to the payment method account you selected when ordering.

      Further assistance

      Do you have questions regarding our 30-days return policy? You can reach us at:

      Mo - Fr 9 am - 4 pm

      [email protected]

      Measures & abbreviations


      Unless otherwise noted, all measurements are given in millimeters (mm). Measurements and tolerances are subject to ± 3% variances. The measurements for the following products are given accordingly:

      sheets and films

      th x w x l

      round tubes

      outer Ø x Wth or outer Ø x inner Ø

      rectangular tube

      h x w x Wth

      rectangular rods

      h x w

      Profile strips

      h x w x Wth


      Besides the standard the following special abbreviations are used in the Modulor webshop:







      run. m

      running meter


      mesh width








      textural configuration 
      lengthwise: runs parallel to the long side 
      cross(wise): runs parallel to the short side




      wall thickness


      short grain


      long grain

      Material library

      In our material library you find general information about our materials. The text is currently only available in German. Please switch the language for more information.

      Do you already know which products you need? You can view all products from our material library here