We will be glad to answer your questions by telephone or email. Please call us at + 49 (0) 30 690 360 or drop us a line at [email protected]

You can reach us at +49 (0) 30 690 360 from Monday to Friday between 9am and 6pm.

We will be glad to take your order via email or fax.We will be glad to take your order via email or fax.

mail: [email protected]

fax: +49 30 690 36 445

You can reset your password by following the link below.

Setup New Password

The availability of a product can be seen in the information given at each article in the shop. You can also sign up to our email notification service accessible directly from the product page.

Orders amounting to 80€ or more are free of transportation charges within Germany.

More info on shipping & charges

Information about delivery times is easily found on every article´s product page.

More info on shipping & charges

As soon as your order leaves our shipping department you will receive an E-mail. Our logistics partners will send you a separate email that contains your tracking number.

Our forwarding company will call you to arrange a time frame for the delivery.

When your order does not contain any hazardous substance or goods bigger then 60 x 100 cm, it is possible to send it to a post office box or a “Packstation”.

Secure payment made easy: Select one of the following options during checkout and pay with the method of your choice:

Invoice

PayPal

Credit card

Direct debit

Prepayment

Information on payment methods

If your preferred payment method is not available, one or more of the following might apply:

1. As is customary in online shops, with purchases on account we will verify your information using an independent credit rating service. The result of this verification may have an influence on the payment methods available to you. We ask for your understanding for this security measure.

2. Your shopping cart may exceed the maximum value for your preferred payment method.

3. Prepayment is only available for standard and freight forwarding delivery.

Please note that we can not give you detailed information respective the refusal.

1. When buying on account with PayPal, you will be redirected to the PayPal website upon selecting “Buy on account”.

2. There you need to indicate your birth date.

3. As soon as you confirm the transaction you will be redirected back to our online shop where you will be informed of the successful receipt of your order.

4. The amount due should then be transferred to the PayPal account that we communicated to you in the invoice.

There is no charge for this service.

Advice: PayPal does not offer any discount.

No, your own PayPal account is not a requirement.

Even when buying on account with PayPal, Modulor is still the responsible party for answering general questions about products, delivery times, returns and the right of return.

Questions regarding outstanding charges or credits can be addressed directly to PayPal customer service, either by telephone at +49 800 723 4730 or by email at [email protected]

If you mistakenly sent your payment to one of our bank accounts after buying on account with PayPal, the payment will immediately be transferred back to you.

We request you to immediately send the payment on to the correct PayPal account that was communicated to you in your invoice.

Please understand that Modulor can not give further informations about the payment via PayPal. If need be, please contact PayPal customer service at +49 800 723 4730 so as to stop any dunning process that might have been initiated.

In general we cannot name a specific amount. Our item and package prices are calculated on a single item basis. Please contact us if you are interested in larger amounts and we will certainly accommodate you.

Request Quote

Vouchers and promotional codes can be easily redeemed at the Order Review page at the end of the ordering process. Enter your voucher code and click “Redeem” to activate your voucher. The value of a voucher is always given as a gross figure.

Foreign customers within the EU are not charged VAT if they provide a valid VAT registration number for the shipping address during checkout. Please note that orders to German locations always include VAT regardless of the invoice country. Orders for addresses outside of the EU never include VAT. You can always edit your VAT registration number in your account.

Our wish is to always deliver the product best suited to your ideas. This notwithstanding, you still want to return an item? No problem: You can revoke your order or part of an order within 14 days after receipt of the goods. It goes without saying that this will involve no complications. We are aware that 14 days can go by in a hurry; and therefore are willing to extend that period to 30 days in cases where the goods are complete, still in their original package and have remained undamaged.

Our goal is to always provide products that best match your needs. Still need to return an item you ordered? No sweat: We offer you a 30 days return policy on all unused articles.

Return Policy

The customer bears the costs for the return.

If you notice the damage directly upon receiving your parcel you should only accept it “with reservations”. If parts of the contents are also damaged you should contact us immediately at +49 (0) 30 690 360 or via email to [email protected] We will then gladly find an easy and satisfactory solution for the problem.

The right of return applies to all customers. This excludes retailers and suppliers.

The following goods are excluded from the right of return: cuttings, segments of rolled goods, and otherwise customized products.

Pay for your order upon receiving your goods and the invoice. The invoice is always included with your order. The purchase price is payable within 14 days of invoice for private customers and for commercial customers within 30 days of invoice.

In some cases payment option invoice is offered as PayPal service. PayPal allows you to immediately pay the invoice amount for your order. Whether you are a private customer or commercial customer, you will then have 30 days to pay that amount back to PayPal. For this service, you do not incur any costs and you do not need a PayPal account to purchase via PayPal.

1. When buying on account with PayPal, you will be redirected to the PayPal website upon selecting “Buy on account”.

2. As soon as you confirm the transaction you will be redirected back to our online shop where you will be informed of the successful receipt of your order.

3. The amount due should then be transferred to the PayPal account that we communicated to you in the order confirmation.

Even if you purchase with direct payment via PayPal, Modulor will remain your contact for general questions regarding goods, delivery times, returns, and refunds.

For questions about open items, you can directly contact PayPal Customer Service, by phone at +49 800 723 4730 or email, [email protected].

Secure and easy payment via PayPal. You will be directed to the PayPal website at the end of the checkout to complete your order.

Credit card payments are fast, easy and secure. We accept VISA, MasterCard and American Express. Credit Card Payment is a PayPal service. We do not store any credit card data on our servers. To complete your payment you will be directed to the PayPal website at the end of the checkout to enter your credit card details. No PayPal account required.

We offer convenient payment via direct debit as a PayPal service. To enter your bank account details you will be directed to the PayPal website at the end of the checkout. No PayPal account required.

If you would like to pay in advance you will receive an email after your order has been completed with our bank account information. Your order will be immediately shipped upon receipt of payment. Please note that, depending on the bank, it can take from 2 to 4 workddays until payment is received.