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      In our support section you will find information about ordering and payment options, shipping and returns.

      In an overview we explain the measures and abbreviations used in our shop. If you are looking for detailed information on different materials, please delve into our material library.

      Answers & Questions






      We will ship your order worldwide with our logistics partners DHL & GLS as a standard delivery or, alternatively, with FedEx in the case of express deliveries. Currier services are also available for Berlin and surrounding areas. Particularly large or heavy articles will be designated as freight forwarding articles and delivered by lorry. Upon request we will also gladly make your order available for on-site collection at our Berlin store.

      Shipping within Germany
      Shipping within the European Union
      Worldwide shipping
      Collection from Store

      Standard Delivery

      Shipping costs: 5,90 €*
      Free shipping on orders of 150 € or more.

      Express Surcharge

      We will process your order on the same day if you complete your order before 12pm and if your item list does not exceed 12 articles.

      The express surcharge for such orders is:

      • next workday delivery before 12:00 p.m. : 19,00 €**
      • next day delivery on a Saturday before 12:00 p.m. : 29,00 €**

      Courier Service

      Courier service is available for Berlin. Courier service delivery arrives on the day of the order as long as it was received before 2pm. Orders received after that will arrive the following workday (Mon - Fri). Courier service within Berlin costs 24,90 €.

      Forwarding agency articles can be shipped by courier service within Berlin at the costs of 34,90 €.

      Courier service within Berlin includes delivery right to your doorstep.

      Forwarding Agency Articles

      Forwarding agency articles can be recognized because they are marked with a symbol of a XXL-Transporter in the web shop. The shipping charges (gross) for orders that must be sent by freight forwarding are as follows:

      • 49,00 € for orders up to 100 €
      • 59,00 € for orders up to 200 €
      • 69,00 € for orders up to 500 €
      • 79,00 € for orders > 500 €. *

      Within Berlin, forwarding agency articles can also be delivered by courier. That service costs 34.90 € regardless of the order amount. Courier service within Berlin includes delivery right to your doorstep.

      Please note: Custom cut articles can be any width and length you choose but may become forwarding agency articles if at least one of the following criteria is met:

      1. Length x width > 2,000mm x 800mm
      2. Length + 2x height + 2x width >= 3,000mm

      Custom cut articles are marked with a circular saw symbol.

      Your order will be delivered curbside. So that the goods stay intact during delivery, we use packaging materials and pallets. These materials remain with you, and cannot be taken back by our carriers.

      Small Quantity Surcharge

      We are always happy to make orders of small amounts possible. In order to provide that service, however, a small surcharge of 3.50 € is necessary for orders with a cart value of under 15.00 €.


      * Prices valid for the German mainland. Shipping to the following postal code regions requires a surcharge of 13.95 €: 18565, 25845, 25849, 25859, 25863, 25869, 25938, 25946, 25980, 25992, 25996, 25999, 26465, 26474, 26486, 26548, 26571, 26579, 26757, 27498, 27499, 83209, 83256. Orders to be shipped per forwarding agency to such addresses are always handled on the basis of a quoted price. If applicable, we will inform you in a separate email of the forwarding costs quoted to us by the forwarding agency.

      ** This only applies to orders that are shipped to addresses situated on the German mainland. For express delivery to special delivery areas (e.g. islands) please call: +49 30 690360.


      Secure payment made easy. Select one of the following options during checkout and pay with the method of your choice:


      Für den Fall der Fälle:
      Unser 30–tägiges Rückgaberecht

      Our wish is to always deliver the product best suited to your ideas. This notwithstanding, you still want to return an item? No problem: You can revoke your order or part of an order within 14 days after receipt of the goods. It goes without saying that this will involve no complications. We are aware that 14 days can go by in a hurry; and therefore are willing to extend that period to 30 days in cases where the goods are complete, still in their original package and have remained undamaged.

      How to make a return:

      1. Fill out our online form

      Request a Return Form within 30 days of receipt of the goods. We will immediately confirm receipt of your request in an email and send the form to you. If there are any further inquiries necessary we will contact you by phone.

      2. Send back the article

      Pack all articles to be returned and enclose the filled-out Return Form. Send the package with sufficient postage back to us by mail. We will not pay the costs of the return delivery.

      3. Reimbursement of the total purchase price

      We will refund the purchase price of the returned item within 14 days to the payment method account you selected when ordering.

      Solicitar formulario de devolución

      Número de albarán

      Número cliente



      Tengo conocimiento de que solo puedo devolver mercancía sin abrir y en el embalaje original.


      - The right of return invariably applies to every customer. Exceptions include resellers and customers with special conditions. For details see our “Terms and Conditions”.

      - The following goods cannot be returned: Custom cut articles, goods cut from rolls as well as articles that were specifically customized for you, newspapers, magazines and purchase vouchers.

      - The 30-day return provision does not impact the statutory right of return. More information about the right of return can be found online here.

      Further assistance

      Do you have questions regarding our 30-days return policy? You can reach us at:

      +49 30 690 360 (Mo - Fr 9 am - 6 pm)


      Measures & abbreviations


      Unless otherwise noted, all measurements are given in millimeters (mm). Measurements and tolerances are subject to ± 3% variances. The measurements for the following products are given accordingly:

      sheets and films

      th x w x l

      round tubes

      outer Ø x Wth or outer Ø x inner Ø

      rectangular tube

      h x w x Wth

      rectangular rods

      h x w

      Profile strips

      h x w x Wth


      Besides the standard the following special abbreviations are used in the Modulor webshop:







      run. m

      running meter


      mesh width








      textural configuration 
      lengthwise: runs parallel to the long side 
      cross(wise): runs parallel to the short side




      wall thickness


      short grain


      long grain

      Material library

      In our material library you find general information about our materials. The text is currently only available in German. Please switch the language for more information.

      Do you already know which products you need? You can view all products from our material library here



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