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      Returns

      Just in Case:
      Our 30 Days Return Policy

      Our wish is to always deliver the product best suited to your ideas. This notwithstanding, you still want to return an item? No problem: You can revoke your order or part of an order within 14 days after receipt of the goods. It goes without saying that this will involve no complications. We are aware that 14 days can go by in a hurry; and therefore are willing to extend that period to 30 days in cases where the goods are complete, still in their original package and have remained undamaged.

      How to make a return

      1
      Fill out our
      online form

      Request a Return Form within 30 days of receipt of the goods.

      We will immediately confirm receipt of your request in an email and send the form to you. If there are any further inquiries necessary we will contact you by phone.

      2
      Send back
      the article

      Pack all articles to be returned and enclose the filled-out Return Form.

      Send the package with sufficient postage back to us by mail. We will not pay the costs of the return delivery.

      3
      Reimbursement of
      the total purchase price

      We will refund the purchase price of the returned item within 14 days to the payment method account you selected when ordering.

      Solicitar formulario de devolución

      Número de albarán

      Número cliente

      teléfono

      E-Mail

      Tengo conocimiento de que solo puedo devolver mercancía sin abrir y en el embalaje original.

      FURTHER ASSISTANCE
      INFORMATION

      Do you have questions regarding our 30-days return policy?
      You can reach us at:

      +49 30 690 360

      Mo – Fr 9am - 6pm

      The right of return invariably applies to every customer. Exceptions include resellers and customers with special conditions. For details see our “Terms and Conditions”.

      The following goods cannot be returned: Custom cut articles, goods cut from rolls as well as articles that were specifically customized for you, newspapers, magazines and purchase vouchers.

      The 30-day return provision does not impact the statutory right of return. More information about the right of return can be found online here.

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